Code of Conduct

Members of other interpreter organisations

Interpreters have guidelines and rules to follow to provide a professional service.

That’s what we call a “Code of Conduct”.

We would expect our interpreters, translators and other linguists to be members of these professional bodies.

This builds trust and maintains integrity within the industry.

It also protects clients and interpreters.

  • National Register
  • Institute of Translation and Interpreting
  • Institute of Linguists
  • Or other organisations

Competencies and Self-representation

Interpreters must meet the minimum qualifications required for their assignments.

Our Interpreters are DBS checked and we ask them to provide us with their valid certifications.

The Disclosure and Barring Service (DBS) helps Debonair Languages to make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children.

Debonair Languages check competence, as per qualifications and diplomas of their interpreters and translators.

We would expect you to have:

  • A written and spoken command of both source and target languages or dialects.
  • A familiarity with any cultural norms relevant to the assignment.
  • An understanding of court procedures


You must limit your interpreting to the exact meaning of what has been said. No adding omitting or changing


You must not pass any information to a third party, so you comply with the Data Protection Legislation

Cultural sensitivity

You must have a familiarity with any cultural norms relevant to the appointment.

Ethical and professional issues

You must not accept any form of reward, in cash or otherwise, for interpreting work, other than payment we make to you

Conducting appointments

Debonair Languages provide ID cards to interpreters that must be worn when attending their appointment.

The interpreters are also asked to get their job sheets signed when they have completed the appointment to then return them to Debonair Languages to get them processed.


You are expected to always be impartial and unbiased.

You are not to discriminate based on gender, disability, race, colour, national origin, age, socioeconomic or educational or marital status, religious or political beliefs, or sexual orientation.

You are to refuse or withdraw from an appointment, without threat or retaliation, if you are unable to perform the required service in an ethical manner.

Professional Indemnity

We hold professional indemnity insurance and will be responsible for any claims made against you on the grounds of, for example, incompetent interpreting.

Report obstacles to practice

If you accept an appointment and you are convicted of any offence or if you become the subject of any professional disciplinary proceedings, you must contact our office immediately.

Withdraw from the appointment if you have any difficulties with communication, dialects or technical terms.

You must explain this to the service user and contact our office.

Professional development

It is important that interpreters continue to develop their skills and knowledge after qualifying.

Debonair Languages encourage interpreters and translators to look out for continual training to develop their skills and knowledge through:

  • Professional interpreter/translator training;
  • Continuing education
  • Regular interaction with colleagues and specialists in related fields

Scope of Practice

Interpreters/translators must not:

  • Counsel, refer, give advice, or express personal opinions to the individuals for whom they are interpreting/translating
  • Engage in activities with clients that are not directly related to providing interpreting and/or translating services
  • Have unsupervised access to clients, including but not limited to phoning clients directly
  • Market their services to clients, including but not limited to, arranging services or appointments for clients to create business for themselves
  • Intervene or interrupt, except to alert the parties to any suspected misunderstandings between clients or to ask for clarification.
  • Delegate work or accept delegated work without the consent of our office.